Fabric softner tray is left full of murchy water after wash cycle has finished. Machine is brand new and only been used once. Its a Hotpoint Ultima WDD960 washer dryer.

Take tray back out. Take all the components apart and clean all the tubes. Capillary action will not work with residue left on the parts.

CHECK THE WATER VALVE

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HiYa dh1200s

The softener tray needs to be cleaned out or the sensor for this replaced.
Yes, not enough water entering machine so not enough water to rinse out the softner

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strip and clean out the soap tray then remove the tray and clean the fill water holes above it with a stiff washing up brush.

Fabric softner trays often clog up, because a little soap powder in the tray by accident tends to block it. If you pull the soap tray out as far as it will go, you will see that there is a bit of the tray right at the back, probably on the left with an arrow or thumb print or indentation in it. If you press down on this it is a catch and it will allow you to remove the tray from the machine completely. Once out of the machine, the fabric softner cover will also lift out. Clean everything throroughly (Tak it outside and turn your garden hose full pressure on all the holes on the tray and then scrub it out with a toothbrush. Put the fabric softner tray mabc in and slide the soap tray back in the machine. This should have fixed it.

hi, nikoltheis! i'm not sure if we have exactly the same model, but it should be pretty close. here's what my user's manual says:

Detergent and fabric softner may build up in the dispenser drawer. Residue should be removed once or twice a month

- Remove the drawer by first sliding the safety latch to the right, then pulling the drawer out until it stops.

- Reach back into the left rear corner or the drawer cavity and press down firmly on the lock tab (left rear portion of the drawer). Pull out the drawer.

- Remove the insert from the bleach and fabric softner compartments.

- Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders and liquids. Large amounts of fabric softner residue may indicate improper dilution or that more frequent cleaning is required.

- To clean the drawer opening (the empty area left behind when you remove the drawer) use a small brush to clean the recess. Remove all the residue from the upper and lower parts of the recess. (The picture shows this being done with a tooth brush.)

- Replace the insert pressing "X" to lock it in place. Return the dispenser drawer.

Good luck!

hi there are you using concentrated softner if so water is down as some softners are to thick to go through the dispenser also give the whole drawer a soak in hot soapy water incase there are any blockages.

hope this is of some help

Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.

It obviously is backed up or splashed in from the wash. And if it is just water why worry about it.