At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
i have only one balck cartridge in lexmark x2690 one cartridge is lost then my printer is not start the printer message is one cartridge is installed then i want a one cartridge is lexmark x2690
Where is this "stipulation" that you have to send the ink cartridge back? Was there a sticker on the outside of the box? If that were the case, and it is brand new, why can't you return the cartridge to where you bought the printer and have them give you a new cartridge? I have never heard of such a thing and I have used Lexmark printers for years. Is ther a recall on the cartridge? If that is the case, the point of purchase should be required to replace the cartridge. Let me know.
I own a Cartridge World store and I tell our customers when they purchase this refill that I cannot test the electronics on the cartridge to ensure that it will work. I tell them if they take it home and it doesn't work I will give them a full refund. You need to go back to the store your purchased this cartridge from and request your money back. Unfortunately you have purchased a printer that takes cartridges that our test printer cannot test the electronics or print test.
There really isn't. Lexmark's 'official answer' that I have seen is this:
Genuine Lexmark inks and cartridges are perfectly matched to the printing system to ensure that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Any such damage to your printer caused by refilled ink cartridges will not be covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.
If the error message stopped you from using the refilled cartridges, you shouldn't have damaged the unit in any way.
Did you take the tape off of the print cartridge before you put them in? Did you install the software first then when prompted turn the printer on then plug in the printer (usb) cord to the computer? Did you go into the print control panel and activate the print cartridges that you put in there? Sometimes you have to tell the printer that you installed new print cartridges.
Check the diagonal lines above and below the solid horizontal lines. The diagonal lines should be continuously solid from left to right, with no gaps.
If there are gaps at the top that diminish at the bottom, run the Clean Print Nozzle page a few more times. If the gaps are gone, the Clean Print Nozzle page has probably resolved the problem.
Make sure the printer settings are set properly to print in color on the PC. Even if there is a color cartridge, if the PC only tells it to print black ink it's not going to use the color cartridge.
×