Do you have the capacity to access your email directly online, from an internet browser or from your ISP's email provider page? If so, please attempt to access your wife's email account from her desktop, using the password she attempted to use with Thunderbird to access her account. If she can successfully access her email account in this fashion, then it stands to reason that there is something amiss with the server settings in thunderbird, or perhaps there is a firewall or security program that is preventing the Thunderbird server from accessing the account online.
Please review the instructions below that will assist you in resetting the password, reprinted from the Thunderbird online support pages here : Follow up with this link.
If you are unable to correct the server settings or access the account using your password, you can initiate a request for a new password from Thunderbird by following these instructions
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Did your ability to receive mail suddenly stop? Was it working before?
I'm very happy to hear you were able to get it back up and working. I recently went through a similar situation, when our ISP abandoned their relationship with MSN and hotmail and decided to run email off their own server network. Even when they notify you, it's surprising how much time it takes to get all your computers updated and working correctly.
Thanks for taking the time to get back to me and rate the post!
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Thanks for your help. Despite checking the server settings several times and noticing they did not change, I did not think that was the problem. Your solution made me do some research, and lo and behold the provider migrated to new Pop and SMPT servers but notification to customers was sporadic. Once I changer server settings to the new servers it works fine. Thanks for giving me another train of thought.
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