Alcatel Cell Phones - Recent Questions, Troubleshooting & Support


Either the charger is not working, or the cable wasn't fully plugged in, or the battery has died

Alcatel Cell... | Answered 24 hours ago


To change the ringtone, follow these steps:

Ringtone for all calls

  1. From any Home screen, tap the All apps icon.
  2. Tap Settings.
  3. Scroll to 'DEVICE,' then tap Audio profiles.
  4. Under 'PREDEFINED PROFILES,' tap General.
  5. Tap the General Settings icon.
  6. Scroll to '[INCOMING CALLS],' then tap Phone ringtone.
  7. Tap the desired ringtone from the scrolling list.
  8. Tap OK to confirm.

Ringtone for calls from one contact

Note: You cannot assign a ringtone to contacts stored on the SIM card or Phone (device memory).
  1. From the home screen tap all apps.
  2. Tap People.
  3. Tap on the specific contact.
  4. Tap Menu.
  5. Tap Set Ringtone.
  6. Tap on the ringtone, then tap OK.

Alcatel Cell... | Answered Yesterday


Reset it back to Factory settings.

Press and hold down the Volume up key and the Power button at the same time until a menu screen appears. Press the Volume up button to highlight Recovery, then press the Volume down key to select. Press the Power button to select the language you would prefer.

Master reset: ALCATEL ONETOUCH Fierce ' T-Mobile Support


https://support.t-mobile.com > docs > DOC-33032

Alcatel Cell... | Answered on Nov 21, 2019


Does the SD card read in a computer or other device? (Note: Make sure to cancel if it offers to reformat or initialize the card)

Does a different known-good SD card read in your Alcatel?

Sometimes cards just go bad. Sometimes phones and cameras erase or corrupt the cards. If there is irreplaceable data on it, look for SD card file recovery programs at reputable sites like C'Net Downloads.com or PCWorld

Alcatel Cell... | Answered on Nov 18, 2019


Hi Jeannie have you tried rebooting your phone?

Alcatel Cell... | Answered on Nov 07, 2019


Hold the power on/off button for at least 30 seconds. It fixed my exact issue ??

Alcatel Cell... | Answered on Nov 03, 2019


You need to replace your phone screen.

Alcatel Cell... | Answered on Oct 31, 2019

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