Amazon Kindle - Recent Questions, Troubleshooting & Support - Page 6
My kindle wi-fi is not working. I went to turn it
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
How to unfreeze kindle screen? my kindle screen has froze
Hey
Well there are a lot of reasons why the Kindle screen freeze.
most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.
Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.
A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that
looks like an up arrow.) If that doesn't work, plug your Kindle into
the charger and try again.
You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.
For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the
main Kindle screen (the guy sitting under the tree) will appear and the
start up thermometer bar. Once that's completed, the main menu will
come on, and your books will be rstored in batches over the next couple of minutes
And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week
Hope this will be helpful
Uri_K
My kindle has frozen
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
My Kindle won't turn on after I charged it. I charged it because the 2 books I bought did not show on the kindle.
The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If the
Kindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding.
Hard and Soft Reset
- Make sure the Kindle is turned ON.
- Press the Power button for 20-30 seconds until it turns OFF.
- Wait for it to reboot, if it doesn't press the power button to turn it ON.
- Your kindle should be back to a responsive state. hope this helps
I just downloaded a book
It all depends on the generation of Kindle you have. On mine I swip down from the top of the screen an the lighting an settings come up. Maybe this will help. Mine is 5 generation. On my earlier one it was different.
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