Dehumidifiers - Recent Questions, Troubleshooting & Support


Your dehumidifier may lack sufficient refrigerant.

Dehumidifiers | Answered 18 hours ago


Google (simplicity)(380)(manual) without parens for instructions.

Dehumidifiers | Answered 2 days ago


The drain tube or hole that drains into the bucket is probably clogged.

Turn the unit OFF and remove the bucket. Look in the cavity where the bucket was removed for a drain tube or drain hole. Using an 18" long plastic Zip Tie or something similar (No wire coat hangers) , that's appropriately sized to fit in the hole. Carefully feed the ZIP Tie into the hole or tube and thread it as far as you can. At some point the drain will curve, but you have to carefully get past this point. Once the Zip Tie has reached as far as it can, slowly pull it out while rotating it. This will loosen the clog. Once you have it half way out, be prepared for water to follow. This method should solve the problem.

Danby... | Answered on Dec 02, 2019


check where you bought it they should be able to assist you

Dehumidifiers | Answered on Dec 01, 2019


A dehumidifier works in a similar way to an air conditioner, cooling the air that passes through it so water vapour will condense and collect into a container.

If the fans are working and air is circulating through the unit but no water is being collected the internal refrigeration system probably has a fault...

Dehumidifiers | Answered on Nov 26, 2019


Refrigerant could be low - a common dehumidifier failure

Danby... | Answered on Nov 25, 2019


Problem re the Hisense 30... both the humidity sensor & temperature bulb have quit working in sync. Here's a great last resort fix... un-plug... remove the water bucket and the outer case (it splits like a clam shell and hinges at the top)... access the circuit board (remove 1 screw) and locate the humidity sensor on the left side (it has 1/4" white plastic cover). Remove the cover (it opens at the bottom) and then twist the sensor gently a couple of times so that the 2 wires touch, then fold it back. Next, gently twist the small black temperature bulb (at the immediate left of the humidity sensor) a couple of times so that the wires touch... then fold it back. Before reassembly, replace the water bucket then plug in the unit. It should run and read an E1 code... which is good. If it does, un-plug and reassemble the unit. From this point, the unit will run normally however continuously... BUT WHO CARES... it's now working! NOTE: it will shut off when the bucket is full.

Hisense 35-Pint... | Answered on Nov 23, 2019


Could be the humidity is low enough it isn't turning on. Try to lower the humidity setting to see if it will turn on. Once the humidity gets down to about 50-55%, dehumidifiers don't work very well at pulling out the humidity..

Dehumidifiers | Answered on Nov 10, 2019


Code EH code indicates that the humidity sensor is malfunctioning. Needs to be replaced.

Dehumidifiers | Answered on Nov 05, 2019


The manual says to contact customer service 866-827-4985. I believe the code refers to a sensor error.

Dehumidifiers | Answered on Nov 04, 2019


The E3 Code, indicates that the air intake filter needs to be removed and cleaned. Be sure the unit is OFF and unplugged before removing the filter. Filter cleaning should be performed at least once every two weeks, as part of Routine Maintenance.

DeLonghi... | Answered on Nov 04, 2019


I would suspect the cooling coils have leaked the freon and aren't cooling enough to condense the humidity into water. These units aren't really made to repair unless it's a switch or humidity sensor. The cost to have the leak fixed and freon reloaded would exceed just buying a new unit.

Kenmore... | Answered on Nov 04, 2019


I bought one of the FDL70S1 Frigidaire dehumidifiers today for my shop, and found that the $5 hose I bought to drain it through the floor wouldn't tighten down completely, allowing the hose to twist and wobble, a sure indication that it was not water tight. Simply adding a second washer, as described in another answer here, allowed me to tighten the hose sufficiently to produce a tight fit with no play between the hose and the dehumidifier. It hasn't leaked. I know it is a threads-per-inch issue, and I am stumped as to why Frigidaire would supply these units with a different thread pitch than the standard GHT (garden hose thread) 3/4" - 11.5 tpi. The threads on the unit appear to be 3/4 NPS - 14 tpi. Go figure!

Frigidaire... | Answered on Nov 01, 2019


If it is blowing:
room air = no cooling
hot air = unit is running
cool air = unit is trying to empty
sounds like it is NOT hot air

Dehumidifiers | Answered on Oct 28, 2019

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