Water Heaters - Recent Questions, Troubleshooting & Support

untitled-undefined-undefined-0.png at the upper part of the heating element.. press that to reset.

Water Heaters | Answered on Dec 05, 2019

the common cause of that is you have higher water pressure at your sink tap..and have lower water pressure at your shower.. because your using a multi-point type water heater..it requires 2.0 ltrs/min..
you do this...try to open your shower together with your sink tap faucet.

Water Water... | Answered on Dec 05, 2019

some heaters are there's and indicator of reset button on the unit..and some are located inside the unit can be push by using screwdriver.

Water Water... | Answered on Dec 05, 2019

You might be having main power issues. Please contact a repairman/ service technician.

Water Water... | Answered on Dec 03, 2019


Water Heaters | Answered on Dec 03, 2019

Hi Marty-
I found this link regarding your Paloma Tankless Water Heaters. There is a section on Troubleshooting FAQs. If you need additional technical support, there is a 1-866 number to call at the bottom of the link.


Hope this helps.

Water Heaters | Answered on Nov 27, 2019

did you put in a new pump or us old one and did they go deeper than old well .new faucets have pressure regulators built in for safety purpose

Water Water... | Answered on Nov 25, 2019

I am poting this here hopefully it will help someone else. I have a richmond 40 gallon power vent water heater and it was not working. It was flashing 2-3 on the LED. I used this procedure and it started up..

you can reset the control by unplugging the blower during start up, leave unplugged for at least 5 seconds, plug back in and within 30 seconds cycle temp control from hot to low 6 times.

Audiovox... | Answered on Nov 24, 2019

call your local plumbing repair service we never said we know every thing about every make made world wide .

Water Water... | Answered on Nov 23, 2019

Well, unless you share with us what the problem is, and what make and model you have, we can't help other than to say call a plumber locally to look at it.

Water Water... | Answered on Nov 20, 2019

Type of gas control valve is not known.
Brand of water heater is not known.
FV event can mean that air intake is clogged, gas control valve has gone bad, or FV system has tripped, or TCO has tripped ... or all of above.
Clean air intake, download manual from manufacturer and read troubleshoot section, call manufacturer.
Copy following links for troubleshoot resources

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Water Heaters | Answered on Nov 19, 2019

If you mean the red button you have to press when you light the boiler, then it mean that either the thermocouple needs replacing or the shroud over the flame has moved or burned through. Either way, you need a registered gas installer to fix.

Very unusual to have a heater with a remote control. Did you try changing the batteries as they may be low in power?

Advanced electronics
Every Richmond model is electronically controlled for precise temperature control, and self-diagnostic, great for maintenance and troubleshooting. The temperature of the outgoing hot water is factory set on 120 F, but by using the remote control you can easily set it in the range from 100 F to 140 F. The temperature and error codes are shown on the digital display of the remote controller.

You can Contact Richmond direct from here


Water Water... | Answered on Nov 14, 2019

It is unlikely to be the hot water heater causing the smell, it is more likely the input (the well water) having excess sulfur, bacteria and/or organic material

Because it sits in the tank longer, the smell accumulates. If it is a bacterial source, the hot water tank may be a breeding ground for anerobic bacteria. Draining and doing a disinfect with Hydrogen Peroxide (H2O2) is the easiest and safest step



Rheem Water... | Answered on Nov 13, 2019

You didn't mention the type of paraffin heater you are using, which might have been helpful.

Clearly water has contaminated the business end of the heater and oil and water do not readily mix. It should be possible to mop most of the water out of the works using absorbent paper, even if it means partially dismantling it and then relight it and persevere - the heat should evaporate the remaining water eventually.

Various companies can provide an emulsifying agent which could help with your problem. Something like Wynns Dri-fuel is designed to deal with water contamination in vehicle fuel tanks. There are other brands, usually from industrial suppliers but the Wynns product is widely available in smaller quantities.

If the heater remains stubborn after being mopped and dismantled you could brush a little Dri-fuel around the business end of the heater and add a little to the fuel - though make certain it is fully mixed...

Water Water... | Answered on Nov 13, 2019

Whirlpool sold the AO Smith brand flue damper, and the atmospheric models ... both models have different honeywell gas controls...
Error codes, service manuals and troubleshoot appear following link:

There is no specific service manual available for the flue damper series in 2019

Whirlpool Water... | Answered on Nov 10, 2019

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