Canon Cameras - Page 2 - Recent Questions, Troubleshooting & Support


Hi.

Test using a different battery. When it does like that it is often the battery shorted inside. If the problem occurs using a known-good battery, then the contacts in the battery slots or the circuits behind the contacts have a short. When there is no battery the shorted wires or contacts are not "hot" and the short does not prevent the camera from starting.
If the problem is not the battery the camera must be disassembled. In that case disassembling will start from the screws on right hand side (watching from front), then screws in front, then left and back. Unless you have done similar repairs before it is advisable not attempting to disassemble the camera. The camera is very easy to damage. There are springs, wires and tricky parts near to shutter button on top, selector wheel and strap holder. If problem is camera and not the battery you can get a good quote on repair here:Repair.

Regards.

Ginko

Canon EOS... | Answered on Oct 10, 2019


Try some photo recovery software to rescue the files on your digital camera memory card, here are some for your options.

Photo Recovery (for Windows)
Photo Recovery for Mac

Be careful: Before your pictures are recovered, do not attempt to save more files to the card in case the original files(your pictures) are overwritten.

Canon PowerShot... | Answered on Oct 09, 2019


You can connect camera's memory card to computer, then download this picture recovery program which is outstanding among all picture recovery software.
http://www.001-software.com/picture-recovery/

Canon PowerShot... | Answered on Oct 09, 2019


The camera is trying to process information to or from the memory card. If the status does not change after a few minutes, you may have a damaged memory card. Turn the camera off. Remove the memory card and inspect it. Reinsert the memory card. Can you view photos on the LCD by pressing the arrow button? If so reconnect to your computer. If not, you most likely have a damaged memory card. Try inserting the memory card into a card reader connected directly to your computer. This may be able to still read the card when your camera cannot.

Canon Cameras | Answered on Oct 03, 2019


Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Canon PowerShot... | Answered on Oct 01, 2019


Does the auto exposure go down to 30 secs? If you are getting 30 secs on B mode then the self timer will not work. Set the camera to full auto and then from the menu select self timer, you should have 2 options 2 sec and 10 sec. Then press the shutter

Canon PowerShot... | Answered on Sep 24, 2019


It sound like a fault with the auto connection probably a broken or cracked ribbon cable. May well need a replacement

Canon Cameras | Answered on Sep 24, 2019


It may be damaged from the drop so take it for a repair to you nearest camera repairer. Check out the cost before as it may not be worth repairing and a replacement would be in order

Canon EF... | Answered on Sep 24, 2019


If it focuses OK manually but doesn't on auto you may have a crack or broken ribbon cable in the lens.

Canon Cameras | Answered on Sep 24, 2019


Check that the sandisk ultra microsdhd 1 is compatible with the Legria FS306

Canon Cameras | Answered on Sep 24, 2019


Does live view work with other lenses? if so you may just have a dirty or faulty connection re the Tamron 70-200.

Canon Cameras | Answered on Sep 24, 2019


You need to check out the correct settings as the flash sync speed for you 6D ii is 1/180th which you should be able to use at 1/200th so only being able to get less than 1/160th would indicate incorrect setting in the external flash mode or a slight fault.

Canon Cameras | Answered on Sep 24, 2019


Thanks for letting us know

Canon Cameras | Answered on Sep 19, 2019

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