Datamax Office Equipment & Supplies - Page 3 - Recent Questions, Troubleshooting & Support

Try printing a self test from the printer. If that works try a self test from the printer driver. That should help narrow it down to a PC, printer, or software issue.

Dear Pl. check your printer setting for no. of labels. in the pc. thanks.

Thermal can mean "Direct Thermal" (no ribbon) or "Thermal Transfer" (with ribbon). If you want to print using Direct Thermal labels you need to select Direct Thermal from Media Settings in the Menu accessed from the Control Panel on the front of the printer. Otherwise, the printer sensors will look for a ribbon that is not there, and you will see an error message.

Go back into Menu on the printer & reset the network. The Network that is working on your computer. I’m happy to help further over the phone at https://www.6ya.com/expert/wynn_5ba0205233ebfc15

It sounds like the label length is incorrectly specified either in your software or printers parameter settings - when this happens the printers label sensor is aware that it has over-run a label & automatically proceeds to the next gap / label start. Depending on the software you are using, it's also possible that a label field extends beyond the boundary of the label (this could be empty space & not necessarily have any content). Also check that the sensor (usually behind the head) hasn't been adjusted by mistake. If all else fails, check that you label stock has consistent, readable gaps, you can check the output of the label sensor via the printer menu while manually pulling labels through.

you may =have to do a sensor calibration or it may just be that you need to adjust the sensor to the label. 2 types of labels GAP which i a space between the two labels ( they don't touch each other or knotch labels touch each other but there is a small open gap all the way to the Left of the Labels. If GAP move the Green sensor Bar to the middle of Labels. If Knotched move to the LEft where the gap is, hit Feed button it should move one label at a time you may have to adjust slightly