Dyson Vacuums - Recent Questions, Troubleshooting & Support

Return it to Dyson under warranty.

Dyson Vacuums | Answered 20 hours ago

Send it back under warranty. There is an article about the Swing Valve


Dyson Vacuums | Answered on Jan 11, 2020

Should continue charging when the vacuum cools down a little.
Solid amber: Not charging, temporary fault
(e.g. too hot/cold).

Dyson Vacuums | Answered on Jan 01, 2020

If they are the cordless ones there is thumb screw on top twist it to the left and pull up.

Dyson Vacuums | Answered on Dec 29, 2019

Something is keeping the head from rotating freely. You will have to inspect all the parts closely to determine what is causing it to bind. It may be a part dislocated or have some debris somewhere.

Dyson DC33... | Answered on Dec 23, 2019

You need to call Dyson, but bet this is as designed.

Dyson Vacuums | Answered on Dec 20, 2019

Dyson has one of the best Support websites as well as the best cleaners. See the videos


Dyson Vacuums | Answered on Dec 13, 2019

The brush is activated by the suction of the vacuum. If it stops spinning, that means that either there is a broken part inside housing that surrounds the brush, thereby lessening the power of the suction to spin the brush, OR there is a lot of debris, usually hair, trapped and tangled around the brush. That can cause a troubling amount of friction and cause it to stop spinning. Either way, you will need an Allen wrench set to open up the trigger head. I found this video on youtube which details how to do that. It's not my video, but it is helpful. https://www.youtube.com/watch?v=FwNDO3pUxzM

Dyson Vacuums | Answered on Dec 04, 2019


Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes


Dyson DC59... | Answered on Nov 29, 2019

The high pile is stopping the brush roll from spinning. The V6 is a handy tool, but it’s not the right one for thick pile rugs

Dyson Vacuums | Answered on Nov 14, 2019

Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Dyson DC44... | Answered on Nov 09, 2019

Unscrew this one screw to do it. wiggle the loose bit. until you can fit a flat head screwdriver into the gap the catch fits into . Dunt the bit out. Screw back into place. Push the catch in from the front until it clicks. 7ca98fa9-c03c-4ffb-ba67-ae98528a7147.jpg

Dyson DC07... | Answered on Nov 08, 2019

If it is pulsating, it needs to be tuned up. No power, replace battery.

Dyson Vacuums | Answered on Nov 04, 2019

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