Dyson Vacuums - Page 3 - Recent Questions, Troubleshooting & Support

I didn't understand what you need exactly, but anyway, you can find both of them on amazon (the entire vacum, or just a battery 1500Mah). take a look on following links:
1. entire vacum: Dyson DC16 Root 6 Handheld Vacuum Cleaner
2. just battery: Pwr 1500mAh Extended Capacity Battery for Dyson Dc16 Root 6 Vacuum Cleaner...

Dyson DC16 Root... | Answered on Sep 14, 2019

The listings on 3rd party batteries like at NewEgg (
HQRP Battery for Dyson DC31 DC34 DC35 DC44 DC45 DC56 Series plus HQRP... ), Ebay (
NEW DYSON DC44 DC45 VACUUM Battery Type 2000Mah CORDLESS DC34 DC35 4402B ), and others lump the battery for the DC44 and DC45 together, so you're probably fine.

You may want to take the battery to a Batteries Plus or such - sometimes a battery will show voltage just fine, but choke once there's a load on it. They have the gear to tell (same as with car batteries)

Good Luck

Dyson Vacuums | Answered on Sep 14, 2019

Hi there,

I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Dyson DC25... | Answered on Sep 13, 2019

I would try the filter first. The filter on your unit should be replaced at least once a year, more often if it gets used a lot or in a very dusty or dirty environment. If the filter is clogged air cannot pass through it just as if you laid a piece of plastic over it which can cause it to blow off.

Dyson DC25 All... | Answered on Sep 13, 2019

I just started having the same problem. Did you figure out yet?

Dyson DC25 All... | Answered on Sep 13, 2019

Hoover or dyson , can not be both

Dyson DC25... | Answered on Sep 13, 2019

Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.

You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.

Dyson DC17... | Answered on Sep 03, 2019

I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyways for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring.

Dyson DC25... | Answered on Sep 03, 2019

Since the brushroll motor works it seems you are getting power so the most likely cause is a loose connection or bad wire to the motor or the motor is bad and needs replaced.

Dyson Vacuums | Answered on Aug 14, 2019

There is a motor just for the beater bar, and a belt that connects the motor to the beater bar...either your motor is bad or your belt is broken

Dyson Vacuums | Answered on Aug 07, 2019

I had a similar issue. I called Dyson. Hey why not, the number is right on the from of the machine. SO IS the beater bar on/off button, right next to the big red on/off switch. It does have a safety off when something jams the bar from rotating so the motor doesn't burn out. I also removed my sock and on restarting the thing, the beater bar would motor was not turning on. I thought the reset would be inside but no, it is right outside in plain view, which I didn't see either. It is a grey button opposite the big red on/off switch. Boy did I feel dumb after that phone call!

Dyson DC17... | Answered on Jul 27, 2019

  • Defective battery
  • Defective charger

Dyson Vacuums | Answered on Jul 26, 2019

If it's only 2 weeks old, you could have a defective either charging system or just a bad battery. Most places offer free replacement within 30 days of purchase. I would take it back to your place of original purchase. I hope that helps!

Dyson V6... | Answered on Jul 26, 2019

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