Kocaso Tablets & eReaders - Recent Questions, Troubleshooting & Support


Android operating system is corrupt.
Reload the firmware, but you will loose your data.

Pick your correct android tablet. Support Firmware

Kocaso Tablets &... | Answered on Jan 15, 2020


Factory reset it or go into settings accounts and delete the gmail account, and google account.

Kocaso Tablets &... | Answered on Nov 06, 2019


One of the following may be happening:
  • You're not using the correct Google Account. Sign in with the Google Account you specified during the update process.
  • You still need to update to a Google Account. Sign in with your DoubleClick username and password, or click the Update Now link to start updating your sign-in information.
  • You're on the DoubleClick sign-in page instead of the Google sign-in page. Click theSign in with your Google Account link and enter your Google Account sign-in information on the page that appears.
  • You're already signed in to another Google Account on this computer. You can be signed in to only one Google Account at a time. Sign out of the other Google Account, and try to sign in to your DoubleClick product again.
  • In a few situations, you still need to use your legacy DoubleClick username and password.

Kocaso 1.2GHz... | Answered on Aug 27, 2019


Can you descibe the problem a little more please , , but tey this first , turn the device off , and restart your wireless service , and try again ?

Kocaso 7"... | Answered on Aug 28, 2018


You plug the small plug of the USB cable (OTG) into the OTG socket.

You plug the large USB plug into the charger.

Plug the charger into the wall socket.


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Kocaso MID-M750B... | Answered on Jan 04, 2017


If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings. Support Troubleshooting Guide

Kocaso M730W... | Answered on Nov 23, 2016


What you need to do is reset the whole tablet.

Kocaso M1060W... | Answered on Oct 20, 2016


A cracked screen will mean that you cannot use the on-screen keyboard, selecting icons to run programs etc., responding to alerts such as phone calls.

Contact the manufacturer for a replacement machine, your original tablet will not be repaired, so save any data or programs now!

The manufacturer does not cover accidental damage, but we instituted a program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period. The nice thing about this is that not only they give the least expensive route when you crack your screen, but you do not have to wait for repairs. They will simply send a replacement once the company receive your damaged one.

Contact the company at Company Contact us to setup your request.

Kocaso M1060W... | Answered on Oct 20, 2016


Have you tried re-loading the firmware?

See this page for your tablet. Support Firmware

Kocaso M M9100... | Answered on Aug 02, 2016


Turn off tablet by pressing and holding the power button until the tablet switches off.
Press the volume up button and keep it pressed while pressing the power button to start the tablet again.
The tablet should enter the Engineer's mode, displaying a text menu.
Use the volume button to scroll the menu and the power button to select an option.
Carry out the Reset To Factory option to delete everything.

Kocaso MX1080 10... | Answered on Apr 04, 2016


Delete the google app and then re download an install again.

Kocaso Kocao... | Answered on Feb 17, 2016


There are many places online that sell replacement screens . Google "replacement screens for cell phones". You will find many suppliers. You only need to give the make and model of your phone.Some screens come with the tools necessary to open the case without damaging or marking it up.
There are many you tube videos that give step by step instructions on how to change the screen. You may be lucky and gins one for your phone or a similar model.

Kocaso M1066... | Answered on Feb 17, 2016


buy another one and be more careful

Kocaso M1066... | Answered on Feb 10, 2016

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