LG WM - Recent Questions, Troubleshooting & Support - Page 4

damper is stiff. i would look at the springs that hold the tub if you take them off a bad one won t close all the way up also check leg mounts for weak medal

What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

Change the filter alone u will receive the better result.

Hi Santiago, Make a basic check up of the outlet hose, if the hose is towards upward the water will remain in the hose or in drum this will change the system which will result in excess consumption of water. Hence make a straight passage towards ground so that u will find a good result.

Washer is about 10 years old. So check springs to make sure not broken(unlikely). Then check shock absorbers and see if they look good. Hard to check actual functionality. If you see a problem then that's your issue. If you see nothing, then I would just replace them. They don't last forever. Good luck.

Hello.. UE means Unbalance Error.. Check your machine legs and ground level properly.. And the main think is dont put a single blanket.

Sal De

• LG Master
• 2,650 Answers

Go here,put your model number in to see all parts in your washer,if you think you can change out the hose then do it,find the hose on the diagram,get the part number and order it,or the hose could have pulled off from an unbalanced load but you're looking at it,if it has a hole in it replace it,if it just has to be realigned then do it.this ain't heart surgery lol.just unplug the washer before you open it up.good luck with it.

Broken drive belt tho your model number is not for a dryer.

Watch following videos to fix the problem: https://www.youtube.com/watch?v=fKA3MGOLMHE LG front load washer LE code fix https://www.youtube.com/watch?v=jrBKF1QzE0M LG Washer LE Error Code Easy Fix Part 1

there is a clog somewhere in the drain for sure see the link below if you think it has been cleared unplugg for 10 minutes and see what happens LG Front Load Washing Machine Error Code OE How To Clear steer clear of LG as a repairman for a living they have weird problems like this all the time over computerized with lo grade parts inside from my experiences

Hello,

A dE error code indicates that the washer door was unable to lock. This can normally be resolved by performing a simple reset on the washing machine.
How to reset the washing machine:
1.
Press POWER to turn the washer off.
2.
Unplug the washer from the power outlet or turn the circuit breaker to the unit off.
3.
With the power disabled, press and hold the START/PAUSE button for 5 seconds.
4.
Plug the washer back in, or turn the circuit breaker back on.
5.
For more information about how to reset your specific model, please refer to the owner's manual.
Press in on the door firmly and select any cycle. The washer door should lock, and the cycle should begin without an error code appearing on the display. If the cycle does not begin and the dE code appears again, repair service is required.

Easiest start is to take the top off and check for leaks maybe using a flashlight. Top comes off by removing a couple of screws in back, the sliding it rearward about 3 inches and then lifting up. Good luck. Report back what you find. Use comments.

Go back to your supplier, after 3 months this should not be happening and the machine will definatly still be covered by warranty.

Generally speaking grass clipping etc will stay in tub on a hi efficiency washer. That's why the water level is very low also-high efficiency,low water use. Most LG washers have an extra water button to add a small level of water per wash.

CL would be child lock but that doesn't seem to be the issue. "tE" is thermistor error and that could be issue. Sometimes as they start going bad they are intermittent errors. Fairly easy and inexpensive replacement.