Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!
you dont need to reset the times, all that has changed is the soil type. in example, light, regular or heavy. that is what causes the times to change. you just need to push the options button until it shows the type of cycle you want. also make sure you have the proper cycle selected and then look to see what other options are selected. you just have too many options turned on, so look at the controls to see what is different then you remember.
Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber?
No draining issue (no pumping sound):
Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board.
Some draining issue:
It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses.
Watch video if you want to inspect the pump and hoses
First things first... please follow this link to see if your machine is part of Maytag's recall...
or this site for details on the recall...
There may be a problem with the Appliance Control Board, or the associated wiring. Power unit down by turning off the circuit breaker(s) for one (1) minute. Power unit up by turning on the circuit breaker(s). Monitor the oven for one (1) minute to ensure the error code does not display again.
Try unplugging the washer for 30 seconds then run a rinse and spin cycle. If it is still acting up you can remove the top panel and reach your arm down the front right side and find the door latch assembly. At the bottom up it is a pull tab. Pull that down and you will release the door latch. Image Whirlpool WP8182634 Door Lock Latch PartSelect
Have you tried unplugging it for 1 hour? Yup surprisingly
that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it.
Best to you.
well logically as superintendent you would be contacting the manufacturer of the machine and getting the details from them
or better still the land lord should be getting the details and passing them on to you or have the service agent come in and do the job for you as the cost is a tax deduction for him