Microsoft Tablets & eReaders - Page 5 - Recent Questions, Troubleshooting & Support


If you mean that nothing happens at all when you push the power button along the edge of the device then the battery is dead or the device itself is defective.
If it is off and you are just tapping the Windows button or using the keyboard to try to wake it then use the power button to turn it on first. It will sleep after idle for a time and can be awakened by the keyboard or the Windows key.
Hope that helps...

Microsoft... | Answered on Sep 29, 2014


Garmin's software will not work on the RT models it is regular windows software it will run on the pro modells

Microsoft... | Answered on Sep 18, 2014


The short answer is you can't
It is an android file you can open it with the right software but you probably wouldn't want to

APK file format

Microsoft... | Answered on Sep 18, 2014


You have a problem with the battery or charging line. If you have indication from Windows for charging battery, mtery.aybe you need a new bat

Microsoft... | Answered on Sep 10, 2014


These get stuck- try holding the power button and the volume up for about 10-15 seconds and it should reset itself.

Microsoft... | Answered on Sep 07, 2014


1. Assume battery has sufficient charge
2. Assume no physical damage to unit, liquid, dropping etc
3. When turned 'on' can an updated OS be installed?
4. Any other faults or problems noticed?
5. Remove all peripherals and reboot
6. Go to this link: www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/surface-wont-turn-on

Good luck.

Microsoft... | Answered on Sep 02, 2014


Sounds as though the power has gone. Try plugging in the power then start it up..

Microsoft... | Answered on Aug 02, 2014


Write down all passwords you remember to have used lately and try them one by one. If that does not help, you only can reset the tablet and reinstall everything from scratch. You will lose all the data and all apps already installed. This time write down the password and keep it somewhere safe. (a place you don't forget)

Microsoft... | Answered on Jul 15, 2014


Try pressing the power button down for 15 seconds, then release.

Hiope this works for you.

Microsoft... | Answered on Jul 02, 2014


if you do not mind loosing any data press and hold reset button for 30 seconds will set back to factory default settings or snap case open and try cleaning button surface where it connects

Microsoft... | Answered on Jul 02, 2014


Here are the steps to go back I factory setup. It will remove everything personal you have on the Surface - photos, docs, etc. They will still be in the Share drive if you utilized it for storage.
  1. Restart the device made for Surface.
  2. Press F8 during the initial BIOS post to bring up the Advanced Boot Options screen.
  3. On the Advanced boot options screen, use the arrow keys to highlight Repair your computer, and then press Enter.
  4. Select a keyboard layout, and then click Next.
  5. Type the user name and password of an administrator, and then click OK.
  6. Under System Recovery Options, select Reinstall Windows. This option will restore Surface to the factory image, and any customized user information will be lost.
  7. When the restoration of the factory image is complete, the device made for Surface will restart, and the setup process will begin. This process is identical to the first time you set up Surface; you will be guided by a series of prompts and dialog boxes.
One more note - if you deleted the restore folder to save drive space this will not work. You'll need to take to tech support.
Good luck.

Microsoft... | Answered on Jun 24, 2014


If you still have a warranty, Contact Microsoft, they will be sure to help you.

Microsoft... | Answered on Jun 20, 2014


To reset your Surface without logging in, please try the following:
1. Attach your Touch Cover / Type Cover
2. Power on your Surface
3. Press and hold the Left Shift key at the Login screen
4. Press the Power icon
5. Press Restart

Your surface should boot to a light blue screen with some options on it.
1. Click on Troubleshoot
2. Click on Reset your PC
3. Follow the prompts. Let me know if this does not work for you.

Microsoft... | Answered on May 29, 2014


Microsoft Surface Microsoft Surface I have provided two links or you may call for help at 225-290-5733

Microsoft... | Answered on May 25, 2014


double check to make sure your plug is in the wall outlet, and that you don't have a controlling wall switch off. this happens a lot in the car too, my charger has to be rotated to get the cigarette lighter connection just right.

Microsoft... | Answered on May 11, 2014


Check your manual or search on Microsoft forum to see how you can stop the change. Unfortunately with the apps, this is dependant on Microsoft releasing software/apps that work on the tablet.

Microsoft... | Answered on May 05, 2014


I assume it's not a surface PRO 2 but just a regular Surface 2. The surface 2 runs Windows RT which only runs specials apps designed for it. It can't run software that is made for regular Windows computers. Unless garmin creates specific software for Windows RT I'm afraid that it might never work.

You can attempt the software found here: http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe but I doubt it works.

What you're trying to do it akin to runnign iPad apps on a Mac, it doesn't work before the architecture is different.

Microsoft... | Answered on May 05, 2014


To delete a photo, go to your Pictures Library. Find the photos you want to delete. Then, just lightly touch the photo and swipe your finger down a little. This will select that photo, you will see a check in the upper right corner of the photo if you did it right. You can continue to select as many photos you want in this way. You will see the option to Delete at the bottom of the screen as soon as you select the first photo. To deselect the photo, just swipe it down again.

To delete a video, go to the Videos folder located on your Desktop and open it up. You can then select each video like you did for the photos. To unselect it, just touch the check mark which is on the top left corner. When you have finished selecting all the videos you want to delete, just click on the big red X on the top toolbar.

One note though - my directions are based on Windows 8.1, so make sure you have installed all your updates.

Hope this helps!
John

Microsoft... | Answered on Apr 30, 2014


Hi Lisa, because the surface is a fairly new device you should be under warranty, contact windows surface here Microsoft Surface they should be able to help you out.

Microsoft... | Answered on Apr 10, 2014


reboot it 2-3 times or open up task manager by pressing
alt+ctrl+delete simultaneously and look for back ground apps

Microsoft... | Answered on Apr 05, 2014

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