Microsoft Surface - Recent Questions, Troubleshooting & Support

Since the release of the latest Surface revs, problems are continuing to be reported where the Surface will boot into a screen that requests the BitLocker Recovery Key before it can continue. This issue was also reported with the first revision of Surface devices, however, it was not as widely reported as it is now.
This result can be caused by a wide range of things such as corrupted drivers or Windows Updates not able to install successfully. Whatever the reason, you'd like to be able to get past the BitLocker Recovery Key request screen, but have no idea how to locate this extremely long number.
Luckily, Microsoft stores this number for you in the Cloud. Using a working computer connected to the Internet, just jump out to the following link and ensure you are logged in with your Microsoft account.
When you access this link, you'll something similar to below, except yours will contain the actual Key ID and abnormally long Recovery Key number.

Microsoft... | Answered on Oct 01, 2019

have you tried resetting your password in your Microsoft account. Or better still get a new one and so start off from scratch again. Hope this helps.

Microsoft... | Answered on Mar 24, 2019

Hello, now when I want to have a program on my Home Page in Windows 10, I go to the left-side of your tiles, near the top, I think it is the small icon third down from the top, and place your mouse marker on it. You will soon see that it says All Applications. Click that and all the Applications or programs that are installed on your computer will appear in lines. Now if you place your Mouse Pointer on the one you require and click it, the dialog box that appears will ask if you want to place that Application on your start screen, or your Task bar, you will just click it and it will then go to the desired place, or if you want to remove it you do exactly the same action. Hope this helps.

Microsoft... | Answered on Mar 24, 2019

You should have had in the box with your Surface 3 Tablet a charger. It will have a plug with 2 points that is for your power plug, and at the other end you will have a natty little flat magnetised plug for the side of your Tablet. Mine is at the bottom right slot, looking at the screen of your Tablet. Now when the power is turned on, a small bright light will glow. That is now informing you that the battery in your Surface is being charged. Now at the bottom right of your Task bar, that is the Bar on the bottom of your screen where you can place program short cut Icons for your convenience. Now the speaker Icon which is there toward the right-hand side and has a cross if off, or a different look when on. Now the next icon on its right is the one that tells you how much charge is in the battery, if you touch it, it will come on to the screen informing you how much charge you have in the battery. If I'm using my Surface a lot and I do I keep it on charge while I work as a precaution to keeping my Surface well topped up. Hope this helps.

Microsoft... | Answered on Mar 12, 2019

Hi, you may have to go to the Microsoft home site, and ask for Microsoft Word or Office for iPad. There is one for both Apple and Android systems, but it is a little different to the one they have in their own Windows system. I use Open Source from Oracle it's free and it works well in my Windows 10 machine and Surface Tablet. Best of luck.

Microsoft... | Answered on Jan 13, 2019

Yes it should drivers, that's what make everything work. When you do an update Microsoft will at some stage include Driver updates as well, that is why Updates are so important as they keep your Tablet computer, working as it was designed with the improvements to the system over time. Now I started with a Surface 2, and then over time I upgraded to a Surface Pro 3, then a Pro 4, which I have at the present time. I made sure mine had 16 gigs of memory and 256 gigs of storage which I find is all I need as I use an external drive of 1 Terabyte for storage. I also found over time that if the charge is dropping while in use I just put it back on to charge to keep the battery well charged at all times. By doing all these regular housekeeping duties with the Surface, they have never let me down. I like my Surface Pro 4, you probably would to, but now they have Surface Pro 6's on the market and they are just the best of Tablets that you can buy, even though a tat on the dear side, but that's what you get when you buy Quality. Best of luck.

Microsoft... | Answered on Jan 12, 2019

You cannot install the application but you can control it through your browser

Microsoft... | Answered on Oct 28, 2018

-Make sure not authorize public access in your computer then you're safe.

Good luck


Microsoft... | Answered on Jun 12, 2018

I know how fix it if any still need help. You will need usb with windows 8 install on it, keyboard and micro usb hub, which take other devices get things from it, like gettin gwindows 8 start on tablet digiland. You need start device, press winodws key and alt, then it should start over bios mode, then go to first slot start windows 8 usb, then restart, wait it fully go usb then should be windows 8 install done right after waiting say 5-8 minutes see it, then should be able take it from there. I did it but having problems with updates it needs, which working on. Hey least get winodws 8 right.

Microsoft... | Answered on May 20, 2018

Try having the charger on at the same time. Hold the on button on longer than normal. This is what I did, hope it works for you.

Microsoft... | Answered on Dec 14, 2016

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