Microsoft Surface - Recent Questions, Troubleshooting & Support - Page 5
Software repair wizard
Write down all passwords you remember to have used lately and try them one by one. If that does not help, you only can reset the tablet and reinstall everything from scratch. You will lose all the data and all apps already installed. This time write down the password and keep it somewhere safe. (a place you don't forget)
7/15/2014 6:43:36 PM •
Microsoft...
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Answered
on Jul 15, 2014
How do I shut down my Surface RT
if you do not mind loosing any data press and hold reset button for 30 seconds will set back to factory default settings or snap case open and try cleaning button surface where it connects
7/2/2014 4:32:15 AM •
Microsoft...
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Answered
on Jul 02, 2014
How do i get my RT to boot
Here are the steps to go back I factory setup. It will remove everything personal you have on the Surface - photos, docs, etc. They will still be in the Share drive if you utilized it for storage.
- Restart the device made for Surface.
- Press F8 during the initial BIOS post to bring up the Advanced Boot Options screen.
- On the Advanced boot options screen, use the arrow keys to highlight Repair your computer, and then press Enter.
- Select a keyboard layout, and then click Next.
- Type the user name and password of an administrator, and then click OK.
- Under System Recovery Options, select Reinstall Windows. This option will restore Surface to the factory image, and any customized user information will be lost.
- When the restoration of the factory image is complete, the device made for Surface will restart, and the setup process will begin. This process is identical to the first time you set up Surface; you will be guided by a series of prompts and dialog boxes.
One more note - if you deleted the restore folder to save drive space this will not work. You'll need to take to tech support.
Good luck.
6/24/2014 11:48:15 AM •
Microsoft...
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Answered
on Jun 24, 2014
Microsoft surface tirns on and logo appears but wont do amything else
To reset your Surface without logging in, please try the following:
1. Attach your Touch Cover / Type Cover
2. Power on your Surface
3. Press and hold the Left Shift key at the Login screen
4. Press the Power icon
5. Press Restart
Your surface should boot to a light blue screen with some options on it.
1. Click on Troubleshoot
2. Click on Reset your PC
3. Follow the prompts.
Let me know if this does not work for you.
5/29/2014 10:52:34 PM •
Microsoft...
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Answered
on May 29, 2014
My I pad air won't start up after charge
double check to make sure your plug is in the wall outlet, and that you don't have a controlling wall switch off. this happens a lot in the car too, my charger has to be rotated to get the cigarette lighter connection just right.
5/11/2014 6:39:37 PM •
Microsoft...
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Answered
on May 11, 2014
How do i delete photos/videos from the windows surface tablet rt
To delete a photo, go to your Pictures Library. Find the photos you want to delete. Then, just lightly touch the photo and swipe your finger down a little. This will select that photo, you will see a check in the upper right corner of the photo if you did it right. You can continue to select as many photos you want in this way. You will see the option to Delete at the bottom of the screen as soon as you select the first photo. To deselect the photo, just swipe it down again.
To delete a video, go to the Videos folder located on your Desktop and open it up. You can then select each video like you did for the photos. To unselect it, just touch the check mark which is on the top left corner. When you have finished selecting all the videos you want to delete, just click on the big red X on the top toolbar.
One note though - my directions are based on Windows 8.1, so make sure you have installed all your updates.
Hope this helps!
John
4/30/2014 8:44:08 PM •
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Answered
on Apr 30, 2014
Wont boot up
Hi Lisa, because the surface is a fairly new device you should be under warranty, contact windows surface here
Microsoft Surface they should be able to help you out.
4/10/2014 4:58:49 AM •
Microsoft...
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Answered
on Apr 10, 2014
Freeze up
reboot it 2-3 times or open up task manager by pressing
alt+ctrl+delete simultaneously and look for back ground apps
4/5/2014 3:31:11 PM •
Microsoft...
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Answered
on Apr 05, 2014
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