Microsoft Surface - Recent Questions, Troubleshooting & Support - Page 6

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Frozen screen

Force it to shut down by pressing the power button down for 10 seconds, then release and turn on again.
3/4/2014 10:44:40 PM • Microsoft... • Answered on Mar 04, 2014
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Unit will not turn on

Press the power button down for 10aeconds, then release and try to turn on again.
3/4/2014 10:40:45 PM • Microsoft... • Answered on Mar 04, 2014
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Surface rt is slow and freezes

Sounds like you need to do a system refresh, RT is usually quite responsive. Swipe right to open charms menu, then click on Update and Recovery, then Recovery, then choose "Refresh you PC without affecting your files". Good luck.
3/4/2014 10:37:26 PM • Microsoft... • Answered on Mar 04, 2014
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Surface shows that battery is not charging icon flasheson and offwhen chargecord is installed

Check for dirt in charge port; if dirty try a clean dry toothbrush to clean the contacts. If still buggy, consider taking to store and see if it charges with sample power supply.
3/4/2014 10:29:52 PM • Microsoft... • Answered on Mar 04, 2014
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Surface tablet froze while using and nothing works won't power off or anything

Hold the power button down for 10 seconds. Then turn it back on.
3/4/2014 10:18:53 PM • Microsoft... • Answered on Mar 04, 2014
manual
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Can't open attachments in emails sent to my nexus 10? Do I need an app for this?

Depends what type of attachment it is. You can definitly open them if you have the appropriate app installed.
2/18/2014 4:48:37 PM • Microsoft... • Answered on Feb 18, 2014
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What to do when your surface RT screen is frozen and the home and power buttons are not working

just let it die then dont use it and just plug it up to charger. should be good to go then
1/31/2014 8:23:56 AM • Microsoft... • Answered on Jan 31, 2014
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Frozen Screen

Pull the battery and wait 30 seconds to reinsert... then put it back in and hook up to ac adapter and power it up... it should reboost with no problem... this problem shouldn't recurr after proper updating of windows software. Post results
12/30/2013 4:37:43 AM • Microsoft... • Answered on Dec 30, 2013
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Battery location

I signed up for net gear but it is saying it will take a few minutes.now it is saying can't establish a reliable connection to the server
12/23/2013 1:39:11 AM • Microsoft... • Answered on Dec 23, 2013
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Bought the Surface 2 around Thanksgiving and have a couple issues I'd like to raise with the device

1) No, you are limited to the Windows Store. It is getting better all the time, just be patient and your favorite apps should show up soon. 2) Lowering the screen brightness is one of the best methods of extending your battery's charge. 3) You could use headphones or a bluetooth speaker to get better sound. There isn't much space inside these machines for decent speakers so they aren't ususually very good.
12/17/2013 7:18:17 PM • Microsoft... • Answered on Dec 17, 2013
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There's barely any apps available for the Surface 2, do I need to upgrade?

This is on Microsoft. Until more third-parties start developing apps for the device, this will not be fixed.
12/16/2013 8:42:04 AM • Microsoft... • Answered on Dec 16, 2013
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Speakers giving me a lot of trouble, very quiet and a cloudy sound. Any help?

Have to go with headphones here, the speakers are a known issue that has not yet been solved. It's a hardware problem that won't be fixed on your tablet.
12/16/2013 8:41:34 AM • Microsoft... • Answered on Dec 16, 2013
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Hi! I purchased the Touch Cover keyboard about three weeks ago but noticed it sometimes has issues with gauging what I am typing, especially when I'm working on a word doc and typing quickly.

This is a known issue with Touch Cover, go with Type Cover. It costs ten bucks more but is well worth it. Ask Microsoft if you can return and replace.
12/16/2013 8:40:49 AM • Microsoft... • Answered on Dec 16, 2013
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Reset frozen android screen unfreeze

Do you want to unfreeze your Android device?What is the make and model?I suggest you can approach Unlock-zone.com where they provide unfreeze code for Samsung mobile models.
12/4/2013 9:25:54 AM • Microsoft... • Answered on Dec 04, 2013
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Problem with a box i can't clear

The thermometer indicates that the tablet is overheating. Turn it off until it cools down, 20-30 minutes.
12/2/2013 7:23:15 PM • Microsoft... • Answered on Dec 02, 2013
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