Panasonic Toughbook - Recent Questions, Troubleshooting & Support


Hit "FN" and the "NUM Lock" key together to unlock it.

I believe thats the combination.

Let me know.

Panasonic... | Answered on Sep 24, 2018


On any Panasonic Toughbook you can rotate the screen as follows:
Hold down the "CTRL" and the "ALT" keys and while holding down
these two keys press the "UP Arrow" key and then release all
three keys. This will reset the screen so it is right side up instead
of upside down.

Good Luck and regards from:
Richard, Authorized Panasonic Canada Toughbook Dealer since 1989.

P.S. The arrow keys look like this: The up arrow is the one on the top


arrowkeys-wizlq2ugugduqihzx2y1x4lj-1-0.jpg

Panasonic... | Answered on Apr 06, 2018


windows XP is no longer supported by Microsoft. Get an up to date operating system like windows 7

Panasonic... | Answered on Mar 05, 2018


All drivers for either the Toughbook 28 or the Toughbook 51
can be found on the following Panasonic Official Website:


Official Support Download Center of the Drivers Manuals and FAQs TOUGHBOOK...


Good Luck to you and Regards from:
Richard, Montreal Based Panasonic Canada Toughbook
Authorized Dealer since 1989.

Panasonic... | Answered on Feb 05, 2018


All drivers for all Panasonic Toughbooks, including BIOS updates
are available from the following website:

Official Support Download Center of the Drivers Manuals and FAQs TOUGHBOOK...

Good Luck to you and Regards from:
Richard, Montreal Based Panasonic Canada Toughbook
Authorized Dealer since 1989.

Panasonic... | Answered on Feb 05, 2018


If you choose to install Windows XP on the Panasonic CF52,
then please either order the original recovers DVD directly
from Panasonic, or if you wish to re-install from scratch yourself,
please use Windows XP SP3 (service pack 3) and NOT SP2.

You will find the drivers here:

Official Support Download Center of the Drivers Manuals and FAQs TOUGHBOOK...

You can even re-install with this XP SP3 CD:

xpsp3-am4myvti2hob3hzqvrjwo1hl-4-0_0.jpg Just make sure to use your Windows XP COA license located
on the back of the Panasonic Toughbook which looks like this below

Good Luck to you and Regards from:

Richard, Montreal Based Panasonic Canada Toughbook
Authorized Dealer since 1989.

xpcoa-am4myvti2hob3hzqvrjwo1hl-4-1.jpg

Panasonic... | Answered on Feb 05, 2018


For any Panasonic Toughbook built after the year 2005,
if the Toughbook uses a SATA hard drive instead of an
IDE hard drive, then you will need to use Windows XP SP3
(Service Pack 3) instead of XP SP2 (Service Pack 2).

The XP installation CD for SP3 automatically includes
SATA drivers and you do not need any extra drivers.

That is it. Good Luck and Best Regards from:

Richard, Montreal Based Panasonic Canada Authorized
Toughbook Dealer since 1989.

xpsp3-am4myvti2hob3hzqvrjwo1hl-4-0.jpg

Panasonic... | Answered on Feb 05, 2018


You must download the motherboard software from Panasonic. If it is not available for win7, then that is not a compatible OS.

Panasonic... | Answered on Feb 01, 2018


External Speaker or Headphone Jack on the Panasonic Toughbook CF29 is located on the back side or rear of the CF29. There is a cover in the rear that has to first be opened. There is a sliding latch which has to be slid and held in rder to open the back cover.

Once the cover is open, then with the CF29 facing away from you as shown in the photo, the headphone jack is located on the left hand side. That is it!

Good Luck and Regards from:
Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.
cf29vga-uf3nej5x1vsmc3v1ntx1wcch-2-0_0.jpg

Panasonic... | Answered on Nov 20, 2017


On most Panasonic Toughbook models, when you turn on the power and immediately press the "Esc" key, then a new startup menu will be shown.

Simply choose "CD-ROM Drive" as the boot device and make sure that you have previously inserted a CD-ROM in the drive and then the Panasonic Toughbook should startup or "boot" from the cdrom
instead of from the internal hard disk drive.

I have attached a photo

Good Luck and Regards from:
Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989

toughbookbootmenu-uf3nej5x1vsmc3v1ntx1wcch-2-0.png

Panasonic... | Answered on Nov 20, 2017


With any model of Panasonic Toughbook, the proper diagnostics would be to plugin an external monitor when the Toughbook in powered off, then turn on the power on the external monitor first and then finally turn on the Toughbook. If the problem is the video card then no image will display on the external monitor.

If you get an image on the external monitor, then the problems is the internal LCD screen.

The external monitor connects on the back or rear side of the CF29 in the external monitor port or VGA connector. This connector is typically "blue" in connector and has 15 pins (3 rows of 5 pins).

Good Luck and Regards from:
Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.


cf29vga-uf3nej5x1vsmc3v1ntx1wcch-2-0.jpg

Panasonic... | Answered on Nov 20, 2017


This is just a suggestion, but some Dell Computers use an AC adapter which sometimes power the computer but do NOT charge the battery pack.

Simply trying another different power supply or AC Adapter will fix the problem without changing the voltage regulator.

I hope this corrects your problems.

Good Luck and regards from:
Richard, Montreal Based Panasonic Canada Toughbook Authorized Dealer since 1989.

Panasonic... | Answered on Nov 20, 2017


The first thing I would try on any Panasonic Toughbook with touchscreen would be to enter the BIOS upon start-up by pressing the "F2" function key. When you are in the BIOS, there is a setting on the 2nd screen tab "Main" which says "Touchscreen:". This should be set to "Enable" instead of Disable. Then you press the "F10" function key and the message: "Save configuration changes and exit now?". Press "Yes" and the toughbook will reboot and your Touchscreen will be enabled at the BIOS level.

Good Luck!
Regards from Richard, Montreal based Panasonic Canada Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Nov 02, 2017


On all Panasonic Toughbooks, any model pre-2008/2009 would have the older LCD screen with an "inverter". The new screens are called LED because there is no inverter.
The inverter is like the "ballast" on a fluorescent tube lighting fixture. The tube could be good but if the ballast is blown then the tube will not "light-up". This is also true of the inverter.
You can also tell when the inverter is about to burn-out when you first start your toughbook in the morning and the screen is initially "red" and then turns white after the unit warms-up for a few minutes.
Good Luck to you.
Regards from Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Nov 02, 2017


On the Panasonic Toughbook CF-51 there is a key located on the top right next to the F12 function key called "NumLk" or Num Lock.
Press this key once and the embedded numeric keypad is enabled.
Press it a second time and it is disabled.
How do you know if it is enabled or disabled?
Simple: Observe the LED above the keyboard. If the second light with the square symbol and the number "1" is lit up, then the NumLock is enabled. If that LED is not lit up it is disabled.

Good Luck.
From Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Oct 02, 2017


On all Panasonic Toughbooks the following works.
Please unplug you Toughbook and remove the battery pack.
Then Please do not put the battery pack back in.
Without the battery pack, plug back in the Toughbook.
Try to start the Toughbook, it should work.
If it does not, try to hold down the power button for 12-15 seconds continuously. This should "reset" your Toughbook.

Good Luck.
Richard, Montreal Based Panasonic Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Oct 02, 2017


The cd rom drive on the CF-29 is a modular, removable drive.
When you open the left side cover, the cover has a small square symbol which is "MP". MP stands for Multimedia Pocket which is what Panasonic calls the drive bay where is the cd rom drive is installed. On the bottom of the Toughbook is a sliding cover which has a left arrow sysmbol <MP RELEASE which stands for Multimedia Pocket Release. If you slide this cover completely to the right side and the left side cover is open, then you will see a new switch which you push to the left side. This will release whatever drive is in the multimedia pocket and this can be replaced by a CDRW/DVD Drive. The approx. cost of the drive should be maximum $50 for a used drive plus taxes and shipping. At least this is how much we charge for a CDRW/DVD Drive.

Good Luck.
Richard/Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989

Panasonic... | Answered on Oct 02, 2017


On any Panasonic Toughbook, I would try to hold down the power button for 12-15 seconds continously unit you hear an audible beep and that will cause the unit to "reset". Then you should be able to power back on as normal. If this does not work, try unplugging the Toughbook, taking out the battery pack. Do not yet put the battery back in but plug it back in. Then try to start the unit. If this does not still work, then try holding down the power button again for 12-15 seconds. If the unit is just stuck in suspend or hibernate then one of these actions is almost certain to work.

Good Luck.
From Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Oct 02, 2017


The CF29 comes in two basic flavors:
#1: With 256MB RAM and DDR Ram with One open slot.
So add a 1GB DDR RAM (PC-2700) DDR 333 and
the maximum RAM is now 1.2GB

#2: With 512MB RAM and DDR2 Ram with One open slot.
So add a 1GB DDR2 RAM (PC2-5300) and the
maximum RAM is now 1.5GB.

This is my experience and very frustrating to find out the
hard way that the CF29 does not support a 2GB DDR2
RAM Module.

Good Luck.
From Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.

Panasonic... | Answered on Oct 02, 2017


On all Panasonic Toughbooks, I would suggest to physically remove the battery pack and unplug the unit. Then WITHOUT putting the battery back in, try to plug back in the Toughbook and turn on the unit. This is even a suggestion from Panasonic Technicians themselves.
This process will "dissipate" any charge which may be preventing your Toughbook from turning on.
I hope this works for you and Good Luck!
From Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989

Panasonic... | Answered on Oct 02, 2017

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