Quinny Buzz - Recent Questions, Troubleshooting & Support - Page 7

HiIf you have a problem with your Quinny Buzz please let us know what the problem is so that we can help.

HiDue to the safety implications of the brakes not working correctly we would recommend the chassis is sent to Quinny engineers for inspection and repair work required.Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care team for your country who can further assist.

HiPlease visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for the enquiry to be sent onto the customer care team for your country.

HiStandard Quinny wheels were silver in Europe til 2012 range, the 2012 and 2013 European range has black wheels.Availability on silver or black hub caps depends on which country you're in. Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care department for your country who can advise on costs and availability.

HiNo the cable is not available as a seperate spare part item. To replace it would mean replacement of the handlebar. This is listed as a Level 3 repair which means our engineers must carry out the replacement.Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent to the customer care team for your country who can then advise on procedure for repair.

HiIt depends on the age of the Quinny Buzz you have. On the underside of the chassis U bar you will find a manufacturing sticker which shows date of manufacture. Once you have this please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab and send your enquiry, including manufacturing details, through to the customer care team relevant to your country who will be able to advise on whether it can be repaired / how much that would be.

HiThe sun canopy on the Quinny Dreami is unlocked by grey buttons on either side at the hinge point (where the sun canopy joins the body of the Dreami) both buttons should be pressed and the sun canopy raised or lowered - both buttons then released locks it into position.If it has been forced the mechanism will be broken and the lock will not function, resulting in the sun canopy not staying in place. The Dreami will require inspection / repair by Quinny engineers.Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen to be put in touch with the customer care department for your country.

HiIf the folding mechanism has become broken it is not possible to force close the product without causing further damage.Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen to send your enquiry to the customer care team in your country who can advise of next steps to take for the chassis to be inspected/repaired.

HiWe would need to know more information.- What country are you in? If you're in the UK contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)- How old is the chassis? Turn it upside down and seek the manufacturing sticker on the underside of the U bar. We will need to know the manufacturing date to be able to advise whether repair is possible.If you're not in the UK please visit www.quinny.com and select "Contact Us" on the right side of the page to send your enquiry to the customer care team in your country.

HiWhat country are you in?If you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please go to www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the page to contact the customer care team for your country.

HiYes replacement bolts are available. If you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please go to www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the page to get in touch with the customer care team for your country.

Hi,Can you clarify your question please? We do not sell bearings, we sell complete front wheel units. Which country are you in?

HiIf your Quinny Buzz is a 2007 - 2010 model you need to remove the infant stage seat fabric and replace with the 2nd stage seat fabric. The sub seat (seat frame) remains the same.

Hi

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

If you're in the UK you can order by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside the UK please advise which country you're in and we can put you in touch with the correct distribution team to assist you.

HiIf you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to establish which screw requires replacement and whether it can be posted out to you.If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care team for your country.

HiDepending on the age of the chassis it can be sent in for inspection and repair work required.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

If you're in the UK you can order by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside the UK please advise which country you're in and we can put you in touch with the correct distribution team to assist you.

HiThe first recommendation is that the chassis is given a good clean. A build up of dirt and debris on the chassis would cause friction as the product is trying to fold / unfold and this can cause problems.It is easiest to do with another person to help you. Remove the seat unit and use furniture polish or a dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft cloth. While one person slowly folds / unfolds the chassis the other person should ensure the chassis is thoroughly cleaned, paying close attention to the central tube where the mechanism slides up and down.If this does not help it would need to be sent to the engineers for inspection and repair work.If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiYou should contact the customer care team for the USA for [email protected]

HiThe 2005 / 2006 model chassis can be used with an existing style seat unit - you will need a replacement sub seat as well as the fabric to go on it for the child to sit on. The existing fabric is not suitable to fit onto the sub seat (seat frame) that you have with this model.Visit www.quinny.com and select your country, then choose "Contact Us" for your enquiry to be sent to the customer care team for your country who can advise on where to buy and costs.