Quinny Baby Gear - Page 7 - Recent Questions, Troubleshooting & Support
Quinny Buzz making clicking noise when pushed
Hi Angie
The most common reason for this is a build up of dirt or debris on the chassis which would cause friction and which can lead to noise. We would recommend that you remove the seat unit and the wheels from the chassis and give it a thorough clean with some furniture polish and a soft cloth. Get someone to help you and ensure the entire central tube is cleaned (where the mechanism slides up and down for fold / unfold) - Mind your fingers! Clean the axel of each wheel (where it fits into the chassis) and on the plastic knuckle section where the seat unit fits into the chassis. This should stop the noises.
If you find it does not resolve the issue, please contact the customer care team for further assistance -
Quinny UK
Quinny za
Hi Irama
You can send the Zapp Xtra to our engineers in the UK for inspection & repair work required.
If it's under 24 months old you can send copy of your proof of purchase to our care team and they can arrange inspection & repair free of charge under warranty, however there would be a 15GBP charge for courier collection from your address.
Alternatively you may like to discuss the situation with a Quinny retailer who may deal with the issue on your behalf which would mean you do not have to pay for courier collection.
I just bought a new quinny buzz but the brakes are
Hi Michael
If the product is under 28 days old please return it to retailer with proof of purchase and they may offer an exchange (this is at the discretion of the retailer) If not then you would need to return it to the retailer for them to send into our engineers for inspection & repair.
You may also find the Buzz brake adjustment assists in resolving the situation for you.
White paint work is coming off?
Hi Jo
The Quinny Buzz in Europe has never been made available with a white chassis so this would have been modified by the original owner. We are unable to recommend a way of rectifying this as we would advise against painting the chassis.
Quinny buzz 3 seat unit
Hi Laura,
Unable to advise what might be causing the issue without being able to see the product.
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
The grey clip to fold/unfold came out of black plate
Hi Terry
You can send your Quinny in for inspection & repair required.
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
Remove car stickers
Hi Sheila
Not quite sure how or why this would happen. Please could you make contact with us via the Quinny Facebook page and we will be able to assist further.
Quinny
Scratched quinny logo
Hi Claire,
A bathroom or kitchen cleaner or something like nail varnish remover applied with a soft cloth would remove the original logos from the chassis. Don't use a cream cleaner or anything that has rough particles in it as these will scratch the chassis.
Does the seat come off
Hello
Yes the seat fabric can be removed for washing. Could you contact us via our FB page and we'll send you a copy of the User Manual which has the guidelines for removal of the fabric to wash.
Dorel UK Customer Service
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