Quinny Baby Gear - Page 9 - Recent Questions, Troubleshooting & Support
Sun viser is bent after washed
Hi Sonia
The Zapp Xtra seat fabric should not be placed in the washing machine due to the likelihood of damage to the sun canopy.
To rectify the issue would mean to replace the Zapp Xtra seat fabric. If you're in the UK please order from your local
Quinny retailer or direct from the
customer care team.
If you're not in the UK please visit the
Quinny website and select the country you're in, then choose the "Contact Us" tab on the right side of the page for your enquiry to be sent through to the customer care team who can best assist with purchasing a replacement seat fabric.
WONT CLOSE
Hi Hayley
The chassis would need to come in for our engineers to provide inspection / repair. If you're in the UK and it's under 2 years old please contact your retailer with proof of purchase / If you're in the UK and it's over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-18:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in for chargeable inspection / repair work required (39.99 GBP standard charge)
If you're outside the UK please visit the
Quinny website and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care team who can best assist.
Painting pick
If it is hot in your house or outside the paint will start to do that or they did a horrible job
I put number one in number two area an my seat is stock
Hi Jeanett
If you're in the UK and the Quinny is under 2 years old please contact your retailer with proof of purchase to make a warranty claim.
If you're in the UK and the Quinny is over 2 years old or you no longer have proof of purchase please contact the
UK Customer care department to book in for chargeable inspection.
If you're not in the UK please visit the Quinny website and select your country from the
distributors list for best assistance with your local care team.
Quinny buzz 3 won't open
Hi Deirdre,
If the Quinny Buzz is under 2 years old and you're in the UK please return to your retailer with proof of purchase and they will make arrangements for the chassis to be sent to our engineers under warranty terms and conditions for inspection / repair work required.
If it is over 2 years old, or you no longer have proof of purchase, and you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 08:30-18:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in for chargeable inspection / repair work required. Standard cost is 39.99GBP for inspection and single repair and this does include courier collection and delivery.
If you are not in the UK please advise which country you're in and we can put you in touch with the care team for your country.
Hi I have a borrowed old Quinny Zapp for which I
Hi Maria
If you have a 2011 model Zapp Xtra seat unit the bumper bar is not suitable to use on it.
The bumper bar accessory is only suitable for 2012 model Zapp Xtra seat unit onward. On the back of the seat unit there is a manufacturing sticker which shows date of production, which will tell you if your seat is suitable for using bumper bar accessory.
Quinny buzz seat stuck
Hi Mirjana
Please could you advise which country you're in so we can provide best assistance.
I know how to fold
I need to replace the cable in a quinny buzz handle how do you do it please
Harness straps
Hi Kascha,Make sure the harness is long enough to accomodate the child comfortably and that the harness has no crumbs or dirt which may be affecting the locking. Place the two clips on the shoulder harness section together, then push into the buckle. An audible click will confirm it is locked in place. If it is brand new, it may help to give each part of the harness buckle a wipe over with a soft cloth and some furniture polish to enable the plastic to slide more smoothly. Do not clean with oil based lubricant as this will leave a sticky residue which can then stain fabrics and attract more dirt, creating friction which will then cause further issues.Page 10 in the User Manual shows how to do up the harness. If you find you still encounter difficulties please contact your retailer with proof of purchase for them to inspect & demonstrate.
http://www.quinny.com/-/media/Quinny/Product%20content/Manuals%20and%20instructions/zapp%20xtra/MAN_DRU1089B13_Quinny_Zapp%20Xtra_V1_2013_ENFRDENLESITPTKOPLELRUCS.pdf
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