Rand Mcnally GPS - Recent Questions, Troubleshooting & Support

no, connected but dont know what else to do

It could be that the item that you are trying to charge is not working or is broken then or it needs a new battery.

Your answer depends on where it is frozen. If at the start up screen or accept screen then you will need to call Rand McNally Tech Support. If you can get to the main menu and the GPS is freezing when in use then there are several items to review to troubleshoot a freezing issue. First reset the device.The reset button may be on the side or back of your device depending on the model number.This will clear any running processing on the device. Inside vehicle location - Have you recently moved the device to another location inside the vehicle.A temporary loss of signal due to the device not having a clear view of the sky can cause it to freeze. Power - are you using the Rand McNally provided charger and have the device plugged directly into the vehicle?If you are using a splitter please remove that.Plug the device directly into the vehicle and press the rest button and see if that resolves the issue.Have you noticed if the charge indicator is always on?Does it flash? Updates - have you updated your device recently?Updates are imperative to keep your device current with the most recent software.Have you seen any error messages on the screen? Vehicle location - Experiencing severe weather?Traveling through a lot of rolling hills?Does it happen in the same area all the time? If you continue to experience freezing of your device and have checked all of the above, please call technical support.A representative will perform a more in depth diagnostics. Technical Support is available: Monday - Friday 7am - 6pm (CST) 1-877-446-4863 [email protected]

screen failure

This is a very common issue that usually users go through but not to worry you can easily solve this issue by following some easy steps. There are multiple websites which focuses on giving solutions to some common GPS issues that users go through.

You need the ***********?

https://www.randmcnally.com/search/support-results?keywords=tnd+80 https://www.randmcnally.com/support/faqs/my-device-has-no-signal-drops-the-signal-or-shows-me-in-an-incorrect-locati Are you in line-of-sight to the satellites?

The download did not go correctly. You have a unit that is
missing or has incomplete files. Contact Rand Support and they will send you an
update card. It will not delete your user data and it will upgrade you to the
current version and with new maps. Be sure to have the serial number off the
back of the TND (bottom right) handy.Thanks Mark, Rand Lead Beta Tester

https://www.randmcnally.com/images/randDocuments/support/RVND_User_Guide_v104.pdf

Are you perhaps trying to charge the unit by using a USB port designed to input into the vehicle's sound system? If so, the GPS considers the sound system to be a computer. It is better to use a USB port that provides power only.

https://www.thetruckersreport.com/truckingindustryforum/threads/support-thread-for-the-tnd-500-tnd-700-or-future-rand-mcnally-products-part-two.255563/page-78

Hello, Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired. If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device. My suggestion is to call Rand McNally technical support. An engineer can perform a more in depth diagnostics and provide a solution.