Samsung DualView - Recent Questions, Troubleshooting & Support


The manual for the TL210 is available from Samsung here: http://www.samsung.com/us/support/downloads/EC-TL210ZBPUUS . The direct link to the English version as a PDF is http://downloadcenter.samsung.com/content/UM/201002/20100219091654234/TL210_English.pdf .

I hope this helps.

Cindy Wells

Samsung DualView... | Answered on Oct 31, 2019


Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Samsung DualView... | Answered on Apr 09, 2018


Try removing the battery for 24 hours

Samsung DualView... | Answered on Sep 29, 2017


Open battery compartment. Remove battery.

Samsung DualView... | Answered on Nov 23, 2016


The name for this technique is 'differential focus', and is easiest on manual mode. What is needed is to use the lens at its widest aperture, usually between f2.8 and f5.6, and focus very carefully on the main subject. If your lens does not have this kind of control, choose the fastest shutter speed available, which will cause the lens to open up. If only selected modes are available, try the one marked 'Sports' or 'Action, which will use a fast shutter speed to capture movement, thus enforcing the use of a wide aperture. Using the lens at its telephoto setting will also help throw the background out of focus. The same effect can also be achieved in software during post-processing.

Samsung DualView... | Answered on Apr 30, 2016


Only thing you can do is replace unit - it is in need of repair and the cost is simply not worth it.

Samsung DualView... | Answered on Apr 04, 2016


It can be replaced but you are not going to like the service cost.

Samsung DualView... | Answered on Mar 08, 2016


If you have a close-up or macro setting, use that. Using the in-built flash will ensure even lighting. Take the pictures at the highest resolution available, to ensure fine detail capture, then edit them on your computer to reduce the size to that required.

Samsung DualView... | Answered on Feb 18, 2016


What happened while the card was out of the camera? Was it in your computer and you forgot to use "safely remove hardware" when you removed it? Was it used in another camera? You need to download the pics to your computer for safety and then format the card in the camera to get it working again.

Samsung DualView... | Answered on Jan 15, 2015


Many times you can turn the screen off in the menu up settings. Some cameras have a physical button on the camera to do so. Look your camera over carefully, and read the menu settings in your manual. If you don't have that, scroll through all your settings and see if you've turned off the LCD.

Samsung DualView... | Answered on Jan 14, 2015


Try NOT connecting your camera to your computer.

The best way to transfer pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo management program such as Picasa.
Organize edit and share your photos

Samsung DualView... | Answered on Nov 23, 2014


The best way to transfer pictures and videos from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy files from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo management program such as Picasa.
Organize edit and share your photos

Samsung DualView... | Answered on Nov 20, 2014

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