Simpson Washing Machines - Page 6 - Recent Questions, Troubleshooting & Support


Oil will be coming from the gearbox. Oil seals can be replaced if you can source the seals where you live. If gearbox shafts or bushes are worn then a new gearbox would be needed, Machine has to be completely stripped down & both bowls removed from the cabinet to do the work. Tub seal & bearings will need to be replaced as well. Lot of work & lots of tools needed.

Simpson Washing... | Answered on Oct 07, 2018


The agitator is designed to “ratchet” and turn one way but not the other. If your clothes are being twisted, that is most likely a transmission problem where it tries to agitate and spin at same time

Simpson Washing... | Answered on Oct 05, 2018


That code in some brands means a communication error between Main board and display.

Simpson Washing... | Answered on Oct 02, 2018


Impossible for someone out here in the internet to say why. Needs to be tested and diagnosed properly. Could be any number of reasons. Broken power cable,faulty on off power switch, faulty control board, blown fuse etc.etc As you have not even given the model number you really need to phone a service company.

Simpson Washing... | Answered on Sep 30, 2018


Is there power at the outlet your washing machine is plugged into? Check that the GFCI outlet hasn't been tripped.

Simpson Washing... | Answered on Sep 29, 2018


Check the water pump. If the pump shaft seals have worn out, it will leak water. I recently replaced a pump for a client with a similar problem but it wasn't shutting down from a short circuit caused by water. The pumps for Simpson machines are still in production and are quite easy to replace (find an appliance reconditioning shop and get a good used unit - it will save you some money). Also check the pump hoses for splits/leaks. Second place to look is the main agitator shaft seals for the wash bowl. This is a more involved repair and will require disassembly of the wash bowl/agitator to access it. There will also be a bearing on the shaft that should be replaced at the same time (washing powder is alkaline and will attack metal - once the seals protecting the bearings have failed, the bearing will rust out) Unfortunately the Simpson is a tough beast and isn't easy to tilt over to see where the water is coming from. You shouldn't need to turn the power on to find the leak. Just prop up one side of the machine with 2 blocks of wood etc and dump a few buckets of water into it and observe the underside with a torch (if it has been leaking substantially there should be tell-tale water stains in the vicinity of the leak)

Simpson Washing... | Answered on Sep 26, 2018


if this a new unit , then have it fixed under warranty
the machine should have been ready to use and not need work done it

Simpson Washing... | Answered on Sep 24, 2018


check the solenoid and lever action under neath

Simpson Washing... | Answered on Sep 16, 2018


no
the suspension rods will fall out of position
the top is easy to remove to allow access to inside the cabinet

Simpson Washing... | Answered on Sep 11, 2018


Could possibly be your cold inlet valve needs replacing or a water restriction somewere ie. Kinked or pinched inlet hose?

Simpson Washing... | Answered on Sep 09, 2018


The upper water seal for the bearing is not holding...will need to replace the water seal & possibly the bearing due to water infiltrating the bearing.

Simpson Esprit... | Answered on Sep 08, 2018


Check that the pawl you put on hasn't come off. If ok, turn pulley on bottom of gearbox both ways. It should turn freely both ways, If it only turns one way then possible something wrong with clutch ratchet or the spring inside the ratchet. Did you take the pulley off? If you did then are you sure you tightened it back properly. Failure to do so would allow the spring in clutch to get damaged.

Simpson Washing... | Answered on Aug 11, 2018

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