Star Heating & Cooling - Recent Questions, Troubleshooting & Support

The "HP" error in a Blue Star AC refers to a High-Pressure fault, often caused by blocked air filters, dirty condenser coils, a faulty condenser fan, low refrigerant levels, or sensor issues. To resolve it, clean filters and coils, check the condenser fan, verify refrigerant levels, and inspect pressure sensors. If unsure, seek professional help from a technician or Blue Star support.

The Blue Star DX Unit E2 alarm is an error code that indicates a problem with the discharge temperature sensor. Here are some steps you can take to try and rectify the issue:

1. Turn off the DX unit and disconnect the power supply to the unit.
2. Check the wiring and connections of the discharge temperature sensor. Make sure the connections are tight and the wiring is not damaged or frayed.
3. Clean the discharge temperature sensor. Remove any dirt, dust, or debris that may have accumulated on the sensor, as this can interfere with its readings.
4. Check the sensor's resistance. Use a multimeter to check the resistance of the sensor. If the resistance is too high or too low, this may indicate a faulty sensor that needs to be replaced.
5. Replace the sensor. If the sensor is faulty, replace it with a new one that is compatible with the Blue Star DX unit.
6. Reset the unit. Once you have rectified the issue, reset the DX unit and see if the error code clears.

If you are unable to rectify the issue, or if the error code persists, it may be best to contact a qualified technician or Blue Star customer service for further assistance.

This switch. https://www.ebay.com/itm/295435088783 The wires go back the same as they came off. If you Zoom in, the wiring diagram is on the side of the switch. The silver pins are Hot, and the brass pin is the Neutral. Wiring diagrams for that type of switch https://www.google.com/search?q=illuminated+rocker+switch+wiring+diagram&tbm=isch&rlz=1C1QJDB_enCA643CA644&hl=en-GB&sa=X&ved=2ahUKEwjWsPjMzLH9AhUSBFkFHR8xDgkQrNwCKAB6BAgBEDg&biw=1920&bih=937 ..

Maybe it’s a straight cool unit. Not a heat pump!?!?

Parts suppliers and the maker in the link https://www.google.com/search?q=Twin+Star+International+electric+fireplace+parts ..

maybe start here...hope this link helps... https://www.repairclinic.com/Shop-For-Parts/b408/Fasco-Parts

https://youtu.be/hs_J-BZBjfs Here is the link. Watch this video.

IF the 24 v fuse burns there is a short to ground or direct short to itself, I use transformers 75 VA with circuit breaker built in. better than replacing fuses to locate problem.

Check communication wire

Hi How to solve problem?

I worry about the power strip. Any electrical load is bad news for power bars. Significant fire hazard. (Think like a space heater under a desk... The load of the heater will overload the power bar over time.) Plug directly into a wall outlet and test again. If you are forced to using an extension cord, it MUST be heavier than the power cord to the fireplace model. Cheers, Doc

The bearing on the fan need lubrication. Or it is the belt drive that makes the flames move. It depends where it is coming from.

Just get a low wattage bulb that fits the socket . It will work .

Twin Star Customer Service 866-661-1218 unable to ascertain if unit has a fuse but customer service can assist you

switch failure or wire short

There are a number of fan motors available on this eBay page. They are normally the type with a motor and a cylindrical fan. Or you can remove the motor and and take it to a local motor rewinds place and see if they can supply one. https://www.ebay.ca/b/Electric-Fireplace-Stove-Replacement-Parts/159895/bn_7116599482 ..

Likely going to need a plug or something in it so it doesn’t drip. Guess there’s only one way to find out!! Good Luck.

Please follow the TWIN-STAR INTERNATIONAL 18EF026FGT INSTRUCTIONS MANUAL Pdf Download ' ManualsLib here. Hope it helps. Good Luck!

Philippine unit, we are in USA https://www.google.com/search?q=Blue+star+DC+inverter+split+ac+HC+error ..

Checked and find out gas leak