Suzuki Music - Recent Questions, Troubleshooting & Support


It's nothing to worry about! It is just what the manufacturer has built in to notify you that you've left your piano on.

Suzuki C 11 Home... | Answered on Mar 26, 2019


You should contact them directly. Here's a link to the information

Suzuki QChord | Answered on Jun 14, 2015


I have this same issue on my Suzuki S-350 Mini Digital Grande I got in Feb 2012 and I still have never fixed it. I'm still searching the internet for an answer. I figured if I could use the middle programmable pedal, that would suffice. But I've never figured out how to program the pedal! I've searched the menus and I can't find it anywhere! Even the manual doesn't show where this supposed menu is.

Suzuki Promaster... | Answered on Nov 29, 2014


1: Clear an area on a table or other large flat surface.
2: Spread out a towel or a padded cloth.
3: Place your Q-chord on the towel upside down with the battery compartment facing you.
3: Remove the batteries. Unscrew all the screws. You don't have to remove them. Leaving the in the case means you won't lose any
4: Lift the bottom case off carefully. There's a white connector that plugs into the bottom printed circuit board. Gently uplug the connector and set the bottom of the case aside screw side up so the do nor fall out.
5:There are four ribbon cables. One at the portal for the q-cards and three others. Gently unplug them from the circuit boards.. Don't worry, you can't get them mixed up

6: Unscrew all the screws for the top green circuit board and remove it. Set it aside.

7: You will see a tan board under it that slides partially under a smaller green board. Don't bother the smaller circuit board. Unscrew all the screws in the tan board, and set them aside.

8: Lift out the tan board and flip it over. You can use contact cleaner, or a little rubbing alcohol Q-tip to clean the contacts. Or use a lead pencil eraser and gently "erase" over the contacts. A little bit will usually do you. Don't overdo ANYTHING.

9: Reassemble in reverse procedure. Don't worry. The parts will only go back on the right way. Once you're done, power it up and try those bad chord keys again. They should work.

Suzuki QChord | Answered on Jul 29, 2014


First inspect for mechanical damage such as cracks or dents. Do not confuse "flat" as off pitch with "dead" sound...

Get an electronic tuner and verify pitch before going further. If there is a crack, depending on the material it might be repairable. It is UNLIKELY that the pitch would be very far off as these are mechanical type resonators due to manufacturing defect. Also look for problem with the clapper...

Suzuki 25Note... | Answered on Mar 15, 2014


Suzuki does sell individual replacements, I bought a few last year. If there are a few unusable chimes now, you can try to tune them, nothing to lose, I was able to tune 8 of ours and 2 others were too far gone and had to be replaced. They tune like a tuning fork, which is what they are. If the chime is flat, you either file the tips, in effect making the legs shorter, this must be done evenly or sustain will be affected, or, the inside of the legs near the tips can be filed, again evenly, to reduce mass. If the chime is sharp, filing is done down in the "******" area.

Suzuki 25Note... | Answered on Aug 13, 2013

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