Tomtom GO - Recent Questions, Troubleshooting & Support
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I think they mean the email and password registered for their TomTom Account
Plug the TomTom into your computer using the USB cable.
Click "yes" on the TomTom to connect
wait for any updates, click "Update and Install"
Click "Read Manual"
This takes you to their website
Logon with your existing email address and password
Click "Edit My Profile"
On the left are 2 options one to "change email" and another to "change password"
Tomtom GO GPS...
on Nov 04, 2019
TomTom 920 GPS Activation code
Unless your TomTom device comes with a "life-time" map, you need (to pay for a map update and) get an activation code everytime to wish to install a new/revised map on your device. You can subscribe to a year of update (i.e. 4 maps updates for the year) and you should be able to update the maps (4 times) after you enter the activation code (once you've paid for the map subscription).
Tomtom GO 920...
on Jul 12, 2019
Update maps for Tom Tom Go 700, including those for East Europe
Even when you do that it doesn't really update it just updates the software so that it looks like you can update the maps but when you touch to update it just tells you, you have to get an updated map for about $100.00 US. This is bull because you pay upward of 400.00 for this GPS. Then you have to pay pay and pay out of pocket over and over again. So there should be a way to update the map without coming out of pocket every year. The really funny thing is that I got mine about 1.5 years ago and the maps were about 3 years old if not more. Now they even want money to update POI now. Which they probably charge the owner of a business to have his address and number available for the consumer that has this line of GPS available? Tom Tom should probably take a look at other brands like Garmin for instance and see why they are doing so much better in sales because there maps are better. But like any computer its always the software that make it or breaks it in this market.....
Tomtom GO 700...
on May 19, 2018
I am getting an animated message which is a
It doesn't look good. It could be that the unit has been formatted accidentally, the SD card has become corrupted or the reader damaged.
If it is a config problem, the unit can be reset to factory settings.
To reset your TomTom device, do the following:
- Check that the battery is charged properly. Charge your device for at least 2 hours before trying to turn it on again.
- Reset your navigation device. Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.
You can read more about it at tomtom's support site:
Tomtom Go 530...
on Feb 07, 2018
Tomtom 520 no sound
Reset it. If that doesn't work, you need to have it repaired or replaced. If you have had it longer then 5 years, it is past its best by date. Having said that, you say it works fine to start with, so it can't be much wrong. If the sound comes via Bluetooth, delete the entry, reboot all devices and re-pair them.
Tomtom GO 520...
on Sep 16, 2017
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