Webroot Computers & Internet - Page 5 - Recent Questions, Troubleshooting & Support

it's happened me too. Just call the norton pr they'll help you

Webroot... | Answered on May 28, 2012

please do send me your phone imei by entering *#06# write it down or look under the phone when you lift the battery you should find it written there.......copy it down and let me have it to send you your master security code.

Webroot Spy... | Answered on May 23, 2012

go to add-remove and uninstall the program make sure the directory is also deleted on your HD because if you don't the problem will more than likely reoccur then reinstall it, a lot of programs create files during install and if one gets corrupted it might not be removed at uninstall leaving the problem in place.

Webroot Spy... | Answered on Feb 14, 2012

No it is NOT normal

Try either superantispyware or MBAM and make sure you download only from either majorgeeks or cnet to get a clean link to either product

Run those and if they lock after finding thengs then re-start let it find just a few things and do a clean up
then re-start and do another scan and quite often they will then complete

Sounds like you have a nasty on there that is stopping webroot from doing its job so time to change to another product.

Webroot Spy... | Answered on Dec 19, 2011

I recently paid for an update, now Webroot will not delete files without a Registration Code. How do I get one? If you know about this over-site why
have you not fixed it????

Webroot... | Answered on Nov 10, 2011

try removeing the program from add or remove programs.

start -> control panel -> add or remove programs.

find the program from the list and click uninstall or change, which ever it may say.

Webroot Spy... | Answered on Nov 01, 2011


Make sure to un install it try in safe mode it is better than normal mode

Thank you



Webroot... | Answered on Oct 25, 2011

Try THIS site...To find what version of SpySweeper you are using, open the software and click on HELP and then ABOUT. It should show you the version...

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If it hasn’t, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!


Webroot Spy... | Answered on Oct 19, 2011


which anti virus are you using and clear all the quarantine file

Thank u



Webroot... | Answered on Oct 17, 2011

Webroot: This solution addresses Spy Sweeper 6.1 6_icon1.png and Webroot 2011 (version 7.0) 7_icon1.png

The Webroot Client Service must be running on your computer in order for Webroot software updates to function. If your updates are failing, follow the steps below to make sure the Client Service is started on your computer.
  1. Follow the instructions for your operating system.
    For Windows XP:
    1. Click the Start button, then click Run. The Run box opens.
    2. In the Run box type services.msc and press OK. The Services window opens.

  2. For Windows Vista or 7:
    1. Click windows_7_start_button.png or the Start button.
    2. Type services.msc in the Start Search box and press the enter key. The Services window opens.
  3. In the Services window, scroll down and locate Webroot Client Service.
  4. Right-click on the entry for Webroot Client Service and choose Properties from the menu that appears. The Properties box for the service will open.
  5. In this window, locate the Startup type. If it is set to Disabled, use the drop-down menu to change the setting to Automatic and click OK.
  6. Close the Services window.

Webroot Spy... | Answered on Oct 16, 2011

Contact WebRoot they will walk you through the process on line.

Webroot Spy... | Answered on Oct 16, 2011

Check if it has expired.You can try uninstalling and reinstalling the software also.

Webroot Spy... | Answered on Oct 06, 2011

I had a similar issue and I could not fix it even after several attempts. I called
The Best Pc Doctor Team and they fixed it for me.I am including their contact details here.
877 407 9229(Toll free)

Webroot Spy... | Answered on Sep 28, 2011

visit this site torrentz.eu! vote me if it is helpful

Webroot Spy... | Answered on Sep 20, 2011

Is it installed? The number should display on "help about" and when you connect for free updates.
Contact the company on line. You should also be receiving regular email after you have registered the software, they have a copy of your number also.

Webroot Spy... | Answered on Sep 12, 2011

In my experience for the past 10 years, malware,which includes all the items that harm your computer, has become the primary cause poor performance as well problems with computers.
Unfortunately, malware softwares have had to keep up by producing software that have become very bothersome as well as using up a lot of system resources to do the job.

Thus, I have been using Microsofts Security Essentials for over 2-years and have been very satisfied with the softwares performance as well as protection. There is no charge to download the program as well as no registration or service contract. I feel since they built the operating system, they would know what it takes to protect the system.
The only item you have to pay attention to is, the taskbar icon on the bottom right, if green with ckeckmark good to go, orange, then needs updates or compter scanning. Little to do for what it does for protecting your computer.
I have provivded a link to the Microsoft web site for your to copy and paste into your web browser for downloading the program.


Webroot Spy... | Answered on Sep 05, 2011


Please check your Processor

Thank you


Webroot... | Answered on Sep 02, 2011

I have the same problem: Webroot 2011 no longer detects and quarantines cookies. If you go to the Webroot Support page and type "no longer quarantine cookies", it offers the generated issue: "You want to know why Internet Explorer cookies are not detected in a scan"; to which it offers the following answer: "A recent Microsoft security update (KB 2559049) [...check your Windows updater, I got this security update on my computer on August 10th...] prevents Webroot security programs from identifying spy cookies on systems where the update is applied. Although these cookies cannot be detected, your core antivirus and anti-spyware protection is not compromised. Viruses and spyware are still blocked. Webroot engineers are actively investigating options to restore spy cookie detections and any solutions will be provided in an upcoming release." (This statement is not dated; I am looking at it now, August 28th, 2011, on their Webroot Support page.) I have Windows Vista operating system and Webroot 2011 version My Webroot Antivirus with Spy Sweeper hasn't swept up anything in scans in the last couple of weeks, but it did block an internet site last night; so I think it's still working. Hope this helps!

Webroot Spy... | Answered on Aug 28, 2011

- check for viruses in your computer by running malware bytes ( download it from www.filehippo.com)run it and then restart the computer.- once it is done reset the browser by going into tools-internet options-advanced-reset.- and then disable the firewalls by going into start-control pannel-windows firewall- turn off firewall.

Webroot... | Answered on Aug 26, 2011

I have the same problem and been sending message to webroot but is still unresolved, have you any ideas

Webroot... | Answered on Aug 25, 2011

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