Webroot Computers & Internet - Page 6 - Recent Questions, Troubleshooting & Support

Contact Webroot here, provide your customer data and they will give you your key again - it's a custom key that only you can use.

Webroot Spy... | Answered on Aug 24, 2011

try another internet browser. if that won't work post a comment and i will see what else could be the problem

Webroot Spy... | Answered on Aug 21, 2011

The keycode should be on the box it came with.

Webroot Spy... | Answered on Aug 20, 2011

if you know registry editor then go regedit find all webroot stuff and delete

Webroot Spy... | Answered on Aug 20, 2011

Assuming you paid the renewal fee online and you verified your payment was recived the software should update rather quickly. Try restarting the computer and see if it shows the proper subscription information. If this does not work, give it a few hours and try again. Contact the company and insure they have the payment reflected. If you received email confirmation of payment, that email usually will contain contact information for technical support or customer service issues

Webroot Spy... | Answered on Aug 13, 2011

hit contrl, alt, delete all at once and let up and see if you can turn off the program that wont uninstall and then try it

Webroot Spy... | Answered on Aug 09, 2011

if it asks to restart then do so, and i bet your OS is 32bit and not 34bit...

Webroot... | Answered on Aug 07, 2011

1. Uninstall the program
2. Use widows recover and recover your PC to an earlyier stage.
3. Dont install programms without asking some expert.

Webroot Spy... | Answered on Jul 29, 2011

uninstall and instead this use malwarebitys, Google it
Fosg2000 please rate me

Webroot Internet... | Answered on Jul 26, 2011

If it is alaptop Do a power drain and try booting the computer..
Procedure to do power drain..
*disconnect all the external peripherals connected to the computer
* remove the battery and the power cord from the computer
* press and hold the power button for 30 seconds
* now reseat the battery and power cord and switch on the computer
Thank you

Webroot Spy... | Answered on Jul 15, 2011

If you have the official key which you paid for you can download a trial version of the software from Webroot themselves http://www.webroot.com

Go to the website in the search book at the top right hand side type "download" and click ok.

Once you have downloaded and installed you can the convert the trail into the full version with the key which came with your purchase.

Webroot Spy... | Answered on Jul 10, 2011

Using 3rd party programs to uninstall tend to work better than using the built in ones. Ccleaner is a free option and Revo is a paid option. These should take care of uninstalling the program and its registry keys.

Webroot Spy... | Answered on Jun 26, 2011

Webroot customers can reinstall software at no charge any time during the active subscription period. You can request a new copy or upgrade at the Webroot Web site:

  1. Go to http://www.webroot.com/updates/redownload/request.
    The Reinstall Software page opens on the Webroot Web site.
  2. From the Product field, click the down arrow and select the product you are using.
  3. In the next two fields, enter your last name and email address. Use the same email address and last name that you used to register your software.
  4. Click Get Updates.

You will receive an email containing your keycode and instructions for downloading your software.

Webroot Spy... | Answered on Jun 23, 2011

Hey there,
If your computer is still under warranty, you're in good position.
Just call that bestbuy store you went to and explain the problem. If you do not feel like calling them first, simply go to the store with your receipt. Explain to them that problem and they'll fix it, if they can. Sometimes, computers come with a bunch of software but most of them are simply trial versions.
If you truly believed you had the full version, they should be able to provide you with a way to recover your activation or serial.

Webroot Spy... | Answered on Jun 22, 2011

Has webroot been running on your computer or this is your first time of running it?
If it has been working previously, then you can run system restore on your computer. System restore can help to back date your computer to the time when the webroot was working perfectly.
To perform system restore:
Start > All programs > Accessories > System tools > System restore.
Read and follow instructions. System will restart during the restore process.....
After that try again and observe if webroot will function/work properly/normally.
Please let me know if this doesn't solve your problem so that I can help you further.

Webroot... | Answered on Jun 21, 2011

This may be because your computer's date and time would be wrong. Please correct it and try restarting again.


Webroot Spy... | Answered on Jun 17, 2011

Look for a SpySweeper Removal tool online. A lot are out there, like SSECleanup.

Webroot Spy... | Answered on Jun 14, 2011

I would recommend you uninstall and reinstall the software. It is useless as it is.

Webroot Spy... | Answered on Jun 10, 2011

Restart your computer in safemode by clicking F8 and it will let you login as Administrator than click on help and support than go to system restore and pick a date prior to the time the problem started, also choose the safemode with network support so you can get on the internet. Once on the internet go to download.com and download Advanced System care, and run a deep scan.

Webroot... | Answered on May 29, 2011

Boot into safe mode. ('Rapidly press F8 before the Windows boots)
Start > All Programs > Accessories > System Tools > System Restore
and restore your PC to an earlier date.

If you have disabled your System Restore, then you'll have to repair your windows Installation CD detailed procedure can be read at these links.


Webroot Spy... | Answered on May 25, 2011

Not finding what you are looking for?
Webroot Logo

-1,329 questions posted

Ask a Question

Usually answered in minutes!

Top Webroot Computers & Internet Experts


Level 1 Expert

2 Answers


Level 3 Expert

13434 Answers

Peter Dragonetti

Level 3 Expert

798 Answers

Are you a Webroot Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides