Zhone Computers & Internet - Recent Questions, Troubleshooting & Support

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hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

i have read the same problem on the supportrix forum and you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router and repeat the same steps.
note:
configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username (email address format) and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

Check your online gaming server to see what ports or sites need to be opened up. The RTFM, Read The Flippin' Manual. Here's a link to the manual for your router.

http://www.zhone.com/support/manuals/docs/62/6218-A2-ZB23-10.pdf

Good luck! :)

all routers work the same basic way. you connect a pc using a LAN cable to the router. You open a web browser and type in the IP address of the router. this is usually 192.1681.1 or 192.168.0.1 , but occasionally can be something else. its usually printed on a label stuck to the router. Once you get that right a login screen will appear and you must use the login user/password (admin,admin or admin,password is often used) which should also be printed on the router underside. Then the router will present a menu to you, and somewhere on there will be the wifi setup. they are all slightly different so refer to your manual or just use your common sense.

When you search for available wifi connections, do you find several routers? Other routers could be taking your bandwidth. There is a 802.11 protocol which establishes what channels routers can take, but this can be hacked, If you're in an apartment building, you may have this issue. Connecting by cable will fix it.

hi Jeffkrick. if you go to the link you can read the manual. when you open this link you will see the pages at the top of the page just click on the pages and it will let you read it. Zhone 6218 I2 User Manual

I know nothing about this type of router. Try pressing the button on the bottom and rebooting your router. Maybe that will help.

admin=username cciadmin=password for advanced users

Download a manual for the Zhone 6519 if you don't already have one. (You'll be prompted to set up an account) Service Support Connect router to PC by LAN cable then log in through the web interface. Go to wireless settings - you should be able to locate the wi-fi password, pass-phrase or pre-shared key.